One Mission Cambridge Expands Services with New Case Management Program

CAMBRIDGE, MD (October 2025) — One Mission Cambridge has launched a new case management program to provide deeper, more personalized support to people facing complex life challenges.

The new service helps people navigate housing instability, utility shutoffs, healthcare access, and other complex needs, extending the organization’s longstanding commitment to “community navigation.”

The addition of a designated case manager allows for more in-depth, confidential conversations and follow-up.

“Case management allows us to sit down one-on-one with someone and ask, ‘What do you need help with to better your life?’” said One Mission Cambridge Executive Director Krista Pettit. “It lets us walk with people a little farther down the road, helping them become more independent or get connected to the right kind of help.”

Mission Center Manager Shelly Houlihan serves as case manager and began offering these focused appointments this month at the Mission Center on Race Street. One Mission Cambridge, a Maryland Food Bank Distribution Partner, applied for and received a Hunger Hotspot Grant from the Maryland Food Bank. The funding allowed them to hire additional staff, thereby opening Houlihan’s schedule for this individualized support.

Houlihan explained that the service is available to individuals who are not already working with a formal case management program. She helps guests identify their needs and walks them through possible steps and referrals.

“It is one-on-one, private talking and navigation,” she said. Common needs include energy assistance, housing support, mental health services, and help with daily tasks like scheduling appointments or managing paperwork.

Guests are referred to the case manager in a variety of ways. Some may call in advance, and others may walk into the Mission Center. Staff assess needs during food pantry intake or through informal conversations and then may offer a case management appointment, depending on need and availability.

“We are figuring out the rhythm,” Pettit said. “Some people may be able to sit and wait with a cup of coffee. Others may need to schedule a time later. It depends on how busy the Mission Center is that day.”

While the program is still new, Houlihan noted that there are clear needs. “When people are overwhelmed, it helps to sit down and break things down piece by piece with someone by your side.”

The case management program aligns with One Mission Cambridge’s strategic plan, which has always included expanding wraparound services.

“This was always our next step,” Pettit said.

Those seeking assistance may call the Mission Center at 410-901-3959 or reach Houlihan directly at 443-521-5226. Walk-ins are welcome, with some flexibility depending on staff availability.

One Mission Cambridge is open for services from 1 to 5 p.m. Monday, Tuesday, and Thursday, at 614 Race Street. For additional information, visit onemissioncambridge.org, Facebook, or Instagram. Donations can be made to One Mission Cambridge, P.O. Box 1495, Cambridge, MD 21613.